Language Proficiency Assessment (LPA)
Is your organization properly skilled and ready to assess the language proficiency of your employees?
Are you sure your employees can represent the business accurately while using a second language?
Wouldn't it be a great to test the language skills of your prospective new or existing employees before determining if you should pay them extra wages for their language knowledge and effectiveness?
Mile High Multilingual Services can help reduce the risks or conflicts due to miscommunication regarding language proficiency. A language proficiency assessment (LPA) is a reference measurement that provides definitive feedback regarding a person’s level of achievement or proficiency in another language. It's a fantastic way for organizations to standarize staff capabilities and protect everyone from improper translations that can result in saftey issues, lost time and thousands of dollars in mistakes.
We can develop your customized language assessment based on:
- Your job position’s minimum qualifications (Manager, Entry-Level, Executive, etc.)
- Specific duties, required descriptive skills, common phrases and problem-solving situations
- Industry specific jargon, uncommonly used phrases and technical terms
- Written and oral requirements
Participants in the LPA process are evaluated on two key critera:
- Achievement: how well a participant performs against your customized objectives of the assessment
- Proficiency: the participant’s ability to communicate accurately in a defined area of a specific language
We create the right kind of assessment for your needs
Multilingual Staff: focused on language proficiency and company-related subject matter
- Current Employees or Potential New Hires
- Oral Evaluation Exam
- Written Evaluation Exam
Interpreter Roles: focused on language proficiency and interpreting skills
- Current Employees or Potential New Hires
- Medical Terminology
- Role Playing
- Sight Translation
Who uses our language proficiency assessments (LPAs)?
- Health Care Providers
- Call centers (all industries)
- Customer care
- Direct response
- Business to business
- Customer Acquisition
- Financial Institutions
- Any industry providing services in different languages
LPA Process
- Mile High Multilingual Services works with you to customize a LPA process and standard
- LPAs for participants are scheduled based on the needs of your organization
- Candidates must sign a confidentiality agreement
- LPAs are taken either in-person or online
- Results are provided 48 business hours after the LPA has been taken
- Keep refining process to grow and improve your staff as needed
Important – The LPA is not a certification. It is strictly a qualification tool.
Please contact us for additional information. 303-333-7900.
